This arrangement was put into action to mitigate and solve the operational conflicts with both our previous shareholders and stakeholders.

I was myopic with the assumption that changes would be in effect and relevant with a local business presence. It was a biz strategic mistake for which I am sorry for.

We became what we are not because we were in Nigeria or a local Nigerian company, but we did so through the impeccable services we rendered in the past 3 years over our 4years of doing business in Nigeria. This is exactly what we plan to do henceforth.

Nairahost Nig Ltd’s GTB Bank account would still be active for the Nigerian customers interested in patronizing its services.

Generis Solutions is no longer a local Nigerian partner and henceforth any problems should be addressed to us via email, support ticket, online chatroom or via the new phone number available on our website. This communication channels would be available from the effective date of this changes.

All pre-existing staff or support crew do no longer work with Nairahost. Hence, we advise against interacting or dealing with them, should you choose to do so, you do so at your own risk.

Pending Transfer Resolution.

If you are an old customer that belongs to the previous structure and you are in the process of moving to a new host we would be happy to retain your services.

All premium customers would now have a chance to enjoy all the promised support, a signed Service Level Agreement and specialised relationship with the CEO.

This new changes means, Nairahost would no longer use a Nigerian support crew to address problems, and all the previous accounts that somewhat are still active on the old structure would no longer be active.

The new premium fee that is chargeable per account would not change for the following reasons.

1. The need to maintain a small number of premium customers, as we find it effective to serve a specific market segment.

2. The need to be able to communicate on a personalized level with our customers

3. The need to be able to control the kind of customers we retain and keep on our servers.

If you do have evidence that your account has been unfairly suspended or terminated due to this arrangement, send an email to complaints@nairahost.com and we are sure we would have either an explanation or a fix to your issue.

Once again below are the correspondence email.

PENDING TRANSFERS: transfers@nairahost.com

COMPLAINTS : complaints@nairahost.com

The old support emails would no longer be working and if you are a premium customer, you would get a new contact email for future correspondence.

This email is effective from the 3rd of August 2010.

Thank you for the journey, thank you for the experience you passed on and thank you for the patronage and feedbacks you sent to me on a daily basis.

On Saturday the 16th of August, we upgraded our smartermail software which promised more features and better security.

We did this, with the backing up of our data using the windows backup feature which turned out unreliable.

The new upgrade of the software somehow corrupted the mail database, and structure, and we had to re-install the whole software to ensure that you don’t lose new mails.

We re-installed the software, because we weren’t sure how long it would take to rectify the issue. Re-installation ensures that the mail server was back online in reasonable time.

We accessed our backup and it seemed that windows did not backup the files correctly and hence the files became corrupted too.

So what does this mean?
This means that some clients on the windows server, not all, might lose their emails and have problem accessing their email account from smartermail. If you are having problem accessing your email account with your old password, kindly send us an email, and we would try to recover the email users.

What measures have we taken?
We are introducing a product named Evault, a remote backup solution under our E-mail package for clients on windows hosting with the subscription of the service.

We are also introducing yet another backup mail server that is mirrored to the primary server, known as a smarthost. This would be ready this weekend. What the smarthost server does is, it allows one SmarterMail server to accept mail for another SmarterMail server, and hence this would be used as a backup so that if the primary mail server goes down, the secondary server will accept mail for it until the server goes back online.

The smarterhost server would be located in a different location other than the first 2 server locations. This means we have 3 different backup solutions to safeguard your emails.

What is this Evault solution?
EVault is the industry leading provider of secure, reliable and easy-to-use online backup and recovery solutions. Online backup is simply defined as the scheduled movement of “point-in-time” snapshots of data across a network to a remote location. EVault’s solution has significant advantages over traditional backup software:

* Backup data is sent off-site immediately
* Backup windows are reduced
* Tape management issues are eliminated
* Restores of files and folders are user-initiated and lightning fast
* Costs associated with distributed backups are minimized

Our windows server is located in Dallas, and the Evault server is located at Washington. Our datacenter has integrated EVault into our windows server, and the backups would be done on a daily basis using its industry-leading automated services.

Is there a possibility of data corruption as the previous case?
No, this is because this solution was specifically built for backups, and the technology that ensures the data integrity is intact after backup.

Also with this we can assure a 100% uptime to your mailservers, which means this is the end of email delivery unreliability.

How much does it cost?
We would be charging 1500 naira per year for new clients and 1000 Naira for old clients?

How do I order?
Kindly order with your new package or send a mail to our sales department and we would issue you an invoice for the email protection plan.

Are we liable for the lost of your data?
No we are not, by default, we assume customers have a way to backup their emails, because we only host the service and we are not a backup provider We do backup for the sake of courtesy and ensuring we deliver the service featured.

You agreed to our terms of service when you were making the order for your hosting package which protects us from the liability of loosing your data.

Our term of service says “Nairahost does not provide backup solutions, as the available solutions have been deemed unfavorable by our system administrators. Therefore, we recommend you backup your data daily to a local hard drive or you subscribe for the auto-backup feature. Because of the previous statement, Nairahost is not responsible for the loss of your data”

This is a hosting provider standard, you would hardly come across any web hosting provider that would assure you that they can 100% percent protect all your data from loss or damage.

Are You are having problem accessing an account with your login details?
Kindly open a ticket with the domain name and we would look into it.
Once again thank you for being a loyal customer.

Nairahost Administrator,
Kayode Muyibi

The winners of the February free hosting are:
1. Olubisi Akintunde
2. Ikenna Okonkwo

Congratulation. You would be contacted personally both via email. We do hope you would enjoy your time with Nairahost Nigeria.

As we all congratulate the winners of this month, we would like to remind others that we still have ten more positions available. As the months unfold, your chance of winning increases. So, if you did not win this month, you have the chance to win in the coming months.

Thank you all once again for joining our monthly free hosting competition.

Nigerians have been great customers, and hence we have decided to return back the favor, by introducing a Domain and Hosting Lottery. Every month we have decided to give out one free hosting and domain account for a year . This means we are giving out 12 free accounts and 12 free domain names yearly. Considering we did not give out on January, we have two slots for February. This means 2 people from Nigeria would win 1 hosting account and 1 domain name for 1 year.

The 1 free domain can be (.com,.net and .org) and a you also get a 500MB web hosting account !!

You can view winners at the end of each month HERE

You can sign up for a chance to win HERE

Privacy Policy
We would not share your information with anyone nor spam you; as we hate spammers too.

Things to know

* The monthly winner is chosen by random using a computer algorithm
* Only one entry per person is allowed
* Multiple entries would lead to termination of service or disqualification upon detection
* The winning hosting package and domain account would be valid for one year
* There is no need to re-enter the contest, as your entry is valid for 12 months
* The domain and web hosting account belongs to you
* You would get full access to the account
* The hosting package and domain registration you win would expire after one year of activation
* You can choose to downgrade the package after the 1 year duration or contract
* You can choose to renew your hosting or transfer your domain after the duration or the contract
*You must abide by our terms of service
* You would get a full web hosting and domain registration support just like any of our paid customers

Interswitch webPAY is a secure internet payment gateway developed by InterSwitch to facilitate payments on the internet (across various banks) using the CashCard and debit cards issued by banks on the network. Currently, only the Nigeria Debit Card and CashCard is supported. The method of integrating e-commerce websites to the InterSwitch payment platform (webPAY) is relatively simple. Time to market for these websites is also quick.

Please if you would like to contact us, open a new support thread with us from within our Support interface at:
Nairahost Support Desk.

Remember, you can check on the status of previously logged tickets from within your Nairahost support account as well. We are standing by to assist!

Thank you for your cooperation as we continue to enhance turnaround time and the overall quality of our responses.